{"id":86963,"date":"2025-07-20T23:08:22","date_gmt":"2025-07-20T22:08:22","guid":{"rendered":"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86963"},"modified":"2025-10-03T06:07:45","modified_gmt":"2025-10-03T05:07:45","slug":"stf-business-policies","status":"publish","type":"page","link":"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86963","title":{"rendered":"STF Business Policies"},"content":{"rendered":"<nav class=\"has-text-color has-custom-color-2-color has-background has-custom-color-1-background-color is-responsive items-justified-center alignfull wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-a89b3969 wp-block-navigation-is-layout-flex\" aria-label=\"Navigation\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" 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class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/simstropicalfishbusiness.co.uk\">Home<\/a><\/div>\n<\/div>\n<ul class=\"wp-block-navigation__container has-text-color has-custom-color-2-color has-background has-custom-color-1-background-color is-responsive items-justified-center alignfull wp-block-navigation\"><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-on--mouseenter=\"actions.openMenuOnHover\" data-wp-on--mouseleave=\"actions.closeMenuOnHover\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" class=\"wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86425\"><span class=\"wp-block-navigation-item__label\"> Shops<\/span><\/a><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"Shops submenu\" class=\"wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/button><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container has-text-color has-custom-color-2-color has-background has-custom-color-1-background-color wp-block-navigation-submenu\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=87994\"><span class=\"wp-block-navigation-item__label\">Specials <\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86425\"><span class=\"wp-block-navigation-item__label\">Tropical<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86924\"><span class=\"wp-block-navigation-item__label\">Cold Water<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86929\"><span class=\"wp-block-navigation-item__label\">Marine<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86586\"><span class=\"wp-block-navigation-item__label\">Sims Food<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=88093\"><span class=\"wp-block-navigation-item__label\">Packing Products<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=89183\"><span class=\"wp-block-navigation-item__label\">European<\/span><\/a><\/li><\/ul><\/li><\/ul>\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86291\">Contact Form<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86296\">Cart<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86301\">Checkout<\/a><\/div>\n<\/div>\n<ul class=\"wp-block-navigation__container has-text-color has-custom-color-2-color has-background has-custom-color-1-background-color is-responsive items-justified-center alignfull wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/simstropicalfishbusiness.co.uk\/?page_id=86963\"><span class=\"wp-block-navigation-item__label\">Policies<\/span><\/a><\/li><\/ul><form role=\"search\" method=\"get\" action=\"https:\/\/simstropicalfishbusiness.co.uk\/\" class=\"wp-block-search__button-inside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav>\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"320\" src=\"https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-1024x320.png\" alt=\"\" class=\"wp-image-86589\" srcset=\"https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-1024x320.png 1024w, https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-300x94.png 300w, https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-768x240.png 768w, https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-1536x480.png 1536w, https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo-600x188.png 600w, https:\/\/simstropicalfishbusiness.co.uk\/wp-content\/uploads\/2025\/07\/Sims-Tropical-Fish-Business-Compact-Logo.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading alignwide has-text-align-center\">Sims Tropical Fish Business Policies<\/h2>\n\n\n\n<p class=\"has-text-align-center has-custom-color-3-color has-text-color has-link-color wp-elements-e94303de45b317ffc498145faefe8bee\"><strong>We operate a\u00a0minimum order value of \u00a3500 inc VAT, and all qualifying orders include FREE\u00a0Delivery. To ensure timely delivery,\u00a0please place your orders online by 4pm on a Thursday for delivery the following Thursday.\u00a0\u00a0Orders are delivered by the licensed Courier DX before 1pm.\u00a0Payment can be made at the checkout or via BAC&#8217;s with terms negotiable.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-1e9f725550fcf483ca0dcca1a5d1e507\"><strong>All fish sizes listed on our website are&nbsp;approximations. We always strive to send fish that are as close as possible to the sizes advertised.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-custom-color-2-color has-text-color has-link-color has-large-font-size wp-elements-6e47e31f50773793138e1bb2ccb3214f\">Sims Tropical Fish Business DOA Policy<\/p>\n\n\n\n<p class=\"has-text-align-center has-custom-color-3-color has-text-color has-link-color has-medium-font-size wp-elements-38711b433bc0d56de6163b650ccdb154\">Please ensure that you have read the DOA policy before placing an order.<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-054a83a8677818d1116f4d4f7370a4d9\">Livestock DOA claims can be submitted by 5pm on the day of delivery (Wednesday). When submitting a DOA claim, we require the number of fish affected, the species and supporting images emailed to us at <a href=\"mailto:business@simstropicalfish.co.uk\">business@simstropicalfish.co.uk<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center has-custom-color-3-color has-text-color has-link-color wp-elements-96c1a5e8cb0ffb31d766e540024d44d5\">Successful claims will be credited against the account.<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-e6b98a54c69eafa948abafeb7cd98eb0\">Should you have any questions regarding our DOA policy, please do not hesitate to contact us.<\/p>\n\n\n\n<p class=\"has-text-align-center has-custom-color-2-color has-text-color has-link-color wp-elements-b43b76c4094cf3b2a31dbb3cc6e6117f\"><strong>Our track record speaks for itself, between&nbsp;2019 and 2025, our couriers have successfully delivered&nbsp;over one million boxes of live fish to our retail and trade customers, achieving a&nbsp;right-first-time delivery rate of over 99.9%.&nbsp;Please ensure you have read and understood our&nbsp;DOA, payment and delivery policies<a href=\"https:\/\/simstropicalfish.co.uk\/21439-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;<\/a>before placing an order. Placing an order constitutes agreement to these terms and conditions.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sims Tropical Fish Business Policies We operate a\u00a0minimum order value of \u00a3500 inc VAT, and all qualifying orders include FREE\u00a0Delivery. To ensure timely delivery,\u00a0please place your orders online by 4pm on a Thursday for delivery the following Thursday.\u00a0\u00a0Orders are delivered by the licensed Courier DX before 1pm.\u00a0Payment can be made at the checkout or via [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86963","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/86963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=86963"}],"version-history":[{"count":6,"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/86963\/revisions"}],"predecessor-version":[{"id":89028,"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/86963\/revisions\/89028"}],"wp:attachment":[{"href":"https:\/\/simstropicalfishbusiness.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=86963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}